Shipping and Returns

RETURNS

 

The policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

To return your product, you should email eva@evachauauthor.com about the subject with the proof and the product, then an address will be sent to you for you to proceed with the return.

 

REFUNDS (if applicable)

 

Once your return is received and inspected, I will send you an email to notify you that I have received your returned item. I will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

 

SALE ITEMS

 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

GIFTS

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, I will send a refund to the gift giver and he will find out about your return.

 

SHIPPING

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, can vary.

 

If you are shipping an item over 50€, you should consider using a trackable shipping service or purchasing shipping insurance. There is no guarantee that I will receive your returned item.

 
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Eva Chau © 2020